5. Service Requests
The “Service Requests” section is a unified log of every service request registered in the system. Regardless of how it was created, each request enters the common list, where it can be processed, assigned, monitored, and subsequently analyzed.
The platform supports several ways to register service requests.
Through the Telegram Bot
- Using an equipment QR code — the bot starts a request and automatically links it to the site and equipment.
- Without linking equipment — the user selects a production site and creates a general request; a maintenance engineer can identify the equipment later.
This workflow is intended for operators and production personnel who need to report a fault as quickly as possible.
Through the Web Interface
- through the general “Service Requests” section;
- from an equipment record;
- by scanning an equipment QR code and automatically opening its record.