About the Platform
Objectives, audience, and architecture
Open section →Platform knowledge base
One system
for reliable equipment operation
ServiceBack is a production equipment maintenance and repair management platform that brings every service process into one digital environment.
Equipmentthe central entity
SaaS and On-Premisesdeployment options
Open APIenterprise integration
Documentation contents
All platform sections
Getting Started
Sign-in, PWA, and navigation
Open section →Production Sites
Organizing production facilities
Open section →Equipment
A complete digital asset history
4.1Creating equipment4.2General information4.3Service request history4.4PPM4.5Equipment spare parts4.6Event log4.7Sensors4.8Files4.9Components
Open section →Service Requests
Registration, Kanban, and work monitoring
Open section →PPM
Calendar, schedules, and checklists
Open section →Spare Parts Inventory
Items, stock balances, and issues
Open section →Users
Accounts, roles, and access permissions
Open section →Analytics and Statistics
KPIs, request trends, and equipment reliability
Open section →Interactive 3D Maps
Visualizing production facilities
Open section →Telegram
QR-based requests and notifications
Open section →Push Notifications
Real-time updates for participants
Open section →Sensors
Telemetry and automatic requests
Open section →AI Assistant
Search, analysis, and report generation
Open section →Integrations
REST API, 1C, MES, ERP, and SCADA
Open section →Security
Roles, permissions, and data protection
Open section →Deployment Options
SaaS and on-premises deployment
Open section →Implementation
Rollout, training, and data migration
Open section →Pricing Plans
Start, Factory, and Enterprise
Open section →Product Roadmap
Planned platform development
Open section →Typical Workflows
End-to-end ServiceBack workflows
Open section →